Frequently Asked Questions

What is psychotherapy and what are its benefits?

Psychotherapy refers to the treatment of a broad range of mental health challenges such as anxiety, depression, panic attacks, phobias, repetitive thoughts or behaviors, relationship difficulties, academic or employment difficulties, and more. Through therapy both adolescents and adults can learn to better manage the symptoms of these issues and find better overall happiness.

An important aspect of psychotherapy of course involves the client describing personal problems and challenges while the therapist listens carefully and offers both support and insight. However, therapy also involves collaborative problem solving where therapist and client work together to solve life problems. It further includes education and strategies so that the client becomes better equipped to address their challenges, manage any symptoms, and pursue greater happiness.

Is psychotherapy confidential?

Yes, everything discussed during therapy is generally confidential and may be legally privileged; however, there are other exceptions to confidentiality that are allowed or mandated by law. These exceptions include, but are not limited to: suspected abuse of a child, elder, or dependent adult; danger to self or others; grave disability; childhood victim of a crime; legal proceedings by court order; investigation of criminal cases by law enforcement officials; malpractice lawsuits; Medicare audit, ethics complaints, or licensing complaints. I will try to inform you if and when an exception to confidentiality appears to apply. Information may be shared with another provider if the client or the client's legal guardian provides written permission.

How long does psychotherapy take?

Many people ask this question and there is no one simple answer as it varies greatly from one individual to another. Honestly, it depends upon the severity of your symptoms, your ability to examine your thoughts and behaviors, and your motivation to make changes in your life. I am a firm believer that as therapy continues you should experience noticeable improvements, and together we will evaluate your progress and discuss the benefits of continuing or stopping. I am flexible and have worked on both shorter-term and longer-term treatments as appropriate for specific situations. I would be happy to work with you on any timeframe set by your personal situation by discussing our options and by setting achievable goals.

How frequently should I come to therapy?

I am very flexible and willing to accommodate your schedule and needs. People generally benefit the most from therapy when they come in weekly or once every two weeks. Often the most therapy is needed early on, and as you progress through therapy it may make sense to decrease the frequency of your visits.

How do I set up an appointment for myself or for my son/daughter?

Please e-mail me a or call me at (650) 383-8105 and I will be happy to set up an appointment with you. This also gives us a chance to discuss any questions or concerns you may have prior to your first session.

Do I need to complete a consent form?

Yes, prior to your first therapy session you will need to read and complete a consent for treatment form. You may find the form on my website (click here) and complete it at your leisure.

How much do you charge?

My current rate is $180 per 50-minute session.

How do I pay?

Fees are due at the time of service. You are welcome to pay for therapy sessions by cash or by check made out to "Jill Krafts." To pay by credit card, please use the payment page on my website (click here). Please note that credit card payments require paying for 5 sessions at a time for a total of $900.

Will this be covered by my insurance?

Unfortunately I do not acccept insurance. I am considered an out-of-network provider and am not on any insurance panels. Your insurance company may provide some reimbursement for the therapy services I provide, but that depends on the specifics of your insurance policy. Please contact your insurance company to review possible reimbursement with them. While I do not communicate with insurance companies directly, upon your request I will provide you with a monthly receipt of services which includes the treatment/service codes required by insurance companies.

What about any other questions I may have?

Please e-mail me at or call me at (650) 383-8105 with any questions. I pride myself on being very friendly, open, and honest and I look forward to hearing from you.